Our policy is to identify the needs of our customers and satisfy them by our quality products and services delivered on time, in conformance with their requirements, through professionallytrained employees and support by our committed management.
To implement this policy, Falcon Laboratory, Dubai will ensure:
- To implement and sustain testing services according to Quality Management System requirements of ISO/IEC 17025: 2005 and Dubai Law No. 2 / 2010.
- To monitor the testing process as per relevant testing standard towards building reliability and accurate results delivered to our customers.
- To systematically evaluate and monitor the testing activities performance to assure the requirement of Quality Management System of ISO/IEC 17025:2005.
- To strive for continuous improvements through systematic identification of the root causes behind the non-conformities and subsequent elimination of the same.
- To ensure the involvement and upgrading the skills of the employees through training.
- To maintain and protect confidentiality and proprietary rights of the customers.
- Continually improving the Quality Management System, technical performance process and efficiency.
- Continually improving customers satisfaction levels.